Privacy policy

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Privacy - Customer .

This Privacy Policy sets out how JC Atkinson and Son Limited will, as Data Controllers, process and be responsible for your information gathered via the internet and any other electronic communications networks.

If you have any queries concerning your personal information which we will gather or how we use your information, then please contact us at info@jcatkinson.co.uk or Ian Rutter the Data Protection Officer, at ian.rutter@jcatkinson.co.uk , or 0191 4158920.

Please note, all personal information captured through the website will be held in accordance with the requirements of the General Data Protection Regulation 2018. Depending on the products and services you select, there may be additional privacy policies that apply to our use of your personal data (see below).

Personal information collected

Personal information means any data about a living individual which allows the individual to be identified. JC Atkinson and Son Limited collects personal information from visitors to this website through the “find a funeral director journey” and through the use of online forms, whereby you consent to provide your personal data. JC Atkinson and Son Limited automatically collect additional information about your visit to our website (see cookie policy below).

If you are under 16 you are required to obtain your parent/guardian's permission before providing any personal information to JC Atkinson and Son Limited’s website (such as your name and address or email address). Users without parental consent must not provide us with their personal information.

JC Atkinson and Son Limited will only process the following personal information that you have consented to provide: Your contact information - name, telephone number, email address and address location

Our use of your personal data

Please note, after submitting your enquiry, your information will not be held by JC Atkinson and Son Limited for any purpose other than to pass your personal information to an appropriate funeral director, who will be in touch with you separately and who may retain records of your personal information. Please request a copy of the funeral director’s privacy policy for further information. JC Atkinson and Son Limited will only keep a record of which Funeral Director in which area you have chosen to send your personal information to.

Third Party use of your personal data

JC Atkinson and Son Limited will only pass on your personal information to third parties where they have your consent to do so.

Record Retention

JC Atkinson and Son Limited will not process (collect, store and use) your personal information. However, your chosen funeral director may choose to do so. Please request a copy of their privacy policy for further information.

Internet-based transfers

Given that the internet is a global environment, using it to collect and process personal information, necessarily involves the transmission of data on an international basis. This means, for instance, the information you pass to us may be processed outside the European Economic Area, although the information will always be held securely and in accordance with the requirements of the General Data Protection Regulation 2018. By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

Complaints

In the event that you wish to make a complaint about how your personal information is being processed by JC Atkinson and Son Limited, please contact info@jcatkinson.co.uk or Ian Rutter the Data Protection Officer, at ian.rutter@jcatkinson.co.uk , or 0191 4158920. If you are unhappy with how your complaint has been handled, you have the right to lodge a complaint with JC Atkinson and Son Limited. The contact details are below:

JC Atkinson and Son Limited

Address: funeraldirector.com, c/o JC Atkinson and Son Limited, Sedling Road, Wear Industrial Estate, Washington, Tyne & Wear, NE38 9BZ. ICO no. 00014433026

If we have not satisfactorily resolved your complaint then you have the right to complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, if you think that there is a problem with the way that JC Atkinson and Son Limited have handled your data.

Amendments

This Privacy Policy is subject to change from time to time. Please refer to our website for details of any changes.

Use of cookies

Cookies are usually small text files, given ID tags that are stored on your computer's browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. The website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as an email address. We use cookies to identify you when you visit this website and to keep track of your browsing patterns.

Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser, or look at the instructions on www.allaboutcookies.org. Please note however that turning off cookies may restrict your use of our website. If you have any questions regarding our Privacy Policy, please contact us by emailing info@jcatkinson.co.uk

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